David Deland's Blog

Ebay Seller:
majormaddog24
Jeff Jordan
Galveston TX 77554
United States

On August 7, 2009, Jeff Jordan, aka “majormaddog24″ on Ebay, purchased a Durabrand HT 3916 Surround Sound System being offered for sale on Ebay by Deland Enterprises Brady Texas for the bargain price of $19.95. Mr. Jordan paid for the purchase using PayPal.  The item was promptly shipped by UPS and delivered to Jeff Jordan on August 17, 1992.

At the time of shipping, this item gently used but in near factory perfect condition. It was very clean and had no “defects” of any kind other than a very small, discreet, professionally engraved identification marking. The unit was fully tested in the presence of two of my friends / associates and the unit was mechanically sound and fully operational in every aspect at the time of shipping. And, the unit was very carefully packed with more than adequate padding and protection before being presented to UPS for shipment.

Almost immediately upon receipt of the item Mr.  Jeff Jordan, aka “majormaddog24″ on Ebay, made a formal dispute with PayPal claiming that the item was “not as described”. Mr. Jordan made absolutely no attempt to contact me prior to making this formal dispute. In all honesty, the item Mr. Jordan received really was “not as described”. The item was actually BETTER than described in the Ebay listing and was sold at a bargain price. Mr.  Jeff Jordan, aka “majormaddog24″ on Ebay, made completely false and slanderous statements to PayPal claiming that the item was dirty, was not in fully functional / good working condition, and had numbers “melted” on the case. None of these statements made by Mr. Jordan are true and I have witnesses who can testify that these statements made by Mr. Jordan are completely untrue.

In our opinion, Mr.  Jeff Jordan, aka “majormaddog24″ on Ebay, made an impulse buy on a very high quality bargain priced item and then began suffering from a severe case of buyers remorse farther complicated by the fact that the item was listed as “no returns”. We believe that Mr. Jeff Jordan decided to deliberately abuse and damage the item after receipt of the item and then submit a completely false and slanderous claim to PayPal in an attempt to extort an undeserved refund from Deland Enterprises of Brady Texas.

Apparently, Ebay has a very good “buyer protection” policy but absolutely no “seller protection” policy because, despite being presented with compelling evidence, (including statements from two witnesses), by us, PayPal has now decided that Mr.  Jeff Jordan, aka “majormaddog24″ on Ebay should be allowed to return the item, (which he apparently deliberately damaged and abused), and receive a refund. This is something Ebay sellers should put a lot of thought into.

EBAY SELLERS BEWARE OF JEFF JORDAN AKA MAJORMADDOG24

It now appears that, (as of August 21 2009), Mr. Jeff Jordon has decided to reverse the absolutely ridiculous PayPal Ebay Buyer Protection claim he made against Deland Enterprises on August 17. Perhaps Mr. Jordon realized that we were ready, willing, and able to go to court if needed in order to protect our rights and reputation. Or perhaps Mr. Jordon decided that trying to rectify a sever case of “buyers remorse” in this very uncivilized manner was simply wrong.

Deland Enterprises has been offering quality products and services to the general public since 1993. During that time period we have had less than 10 less than satisfied customers and we insured that each and every one of these incidents was very quickly resolved to the full and complete satisfaction of the customer, including, in some cases, offering the customer a full refund for the product or service they were not satisfied with. However, we simply cannot allow our company and our company’s reputation to be undeservedly publicly attacked in a manner such as Mr. Jeff Jordon was attempting, and we will take appropriate measures to legally defend ourselves in such cases.